Customer Benefits
- Expands online services
- Provides self-service tools so customers can answer their own questions
- Improves customer engagement and satisfaction
- Enhances customer communications
- Simplifies leak detection and notification
- Enables employees to resolve high bill complaints faster
- Reduce leak forgiveness expenses
- Boosts participation in water and energy conservation programs
- Easy-to-learn and operate
- Hosted service…no hardware or software investment required
- Highly configurable
- Integrates with most utility billing and financial applications and commercial AMI system
- Secure and reliable
- Affordable!
Features
- Easy-to-Use – The AquaHawk applications are intuitive and immediately understandable for end-users
- Timely Alerts – Customers receive alerts via their preferred mode: e-mail, text, telephone, Web or direct mail
- Threshold Alerting – Customers can specify an amount of usage (gallons/kWh/CCFs) or an amount of money ($) they want to spend each month. If they are trending to, or exceed this threshold, the system automatically sends them a notification. This capability helps customers better manage their utility costs
- eBill – Integrated Paperless Billing Module – Registered customers can view, download, and print their utility statements. Users can also sign up for paperless billing and receive an e-mail notice anytime a new utility bill has been issued
- Estimated Bill-to-Date – Customers can login and see an estimate of their bill anytime during the billing cycle. The system displays the number of days in the billing cycle
- Projected Final Bill – Based on your utility usage patterns, the system will calculate an estimated final bill amount.
- View Multiple Accounts – From a single user name and password, access all of your utility accounts
- Third Party Account Access – Customers can allow property managers and others to access their online accounts. These users can also receive alerts
- Mobile Device Support – View your online account information with a smartphone, iPad, tablet computer or other mobile device.
- Alerts History – View a history of alerts and notifications sent by your utility
- Communicate Directly with your Utility – Customers may enter notes in the portal and request the utility provider to contact them
- Online Help Site – An online help site with instructional videos and explanations on how to use various features is included.
- Achieve Water Conservation Goals – Customers can see how their usage compares to a water conservation target, water budget, ordinance limit, or price tier
- Comparisons to Similar Users – A powerful way for utilities to encourage efficiency is to show customers how their consumption compares to similar users
- Integrated Rainfall and Temperature Information – The system displays historical temperature (high, low, average) and rainfall information synchronized to consumption data.