AquaHawk Case Studies
Case Study: Seacoast Utility Authority, FL
Service Connections: 36,000 | Households + Businesses Served: 51,560 | Meter Reading System: SensusAMI
Highlights
- Identified potential water leaks and enabled SUA to easily alert customers
- Reduced onsite service calls for high bill issues
- Helped support staff answer customer inquiries more effectively
- Offered customers more self-service capabilities.
Case Study: City of Wooster, OH
Service Connections: 9,600 | Population: 26,540 | Meter Reading System: Aclara AMI
Highlights
- Improved the City’s ability to identify leaks and rapidly notify customers
- Reduced customer support calls
- Delivers useful data for managing the water system
- Gives customers more control over their water consumption.
Case Study: City of Redmond, OR
Service Connections: 10,000 | Population: 30,000 | Meter Reading System: Aclara AMI
Highlights
- Implemented an automated past due notification program that reduced the number of customer shutoff visits by 30%
- Launched a community outreach program to meet State-mandated water conservation requirements
- Expanded the tools available to employees enabling them to perform day-to-day tasks more efficiently.
Case Study: Dublin San Ramon Services District, CA
Service Connections: 21,524 | Population: 78,000 | Meter Reading System: Sensus FlexNet™ AMI
Highlights
- Dramatically reduced daily potable water use and irrigation consumption during 2014 resulting in a lower State mandated water conservation standard (12%) than other neighboring districts for 2015. Easily meeting that standard
- Reduced the number of accounts receiving excess usage penalties from 1009 to 65
- Implemented a consumer engagement solution and enrolled more than 7,675 accounts–nearly 40% of their customer base.
Case Study: Castle Pines Metropolitan District, CO
Service Connections : 1,682 | Population: 4,556 | Meter Reading System: Mobile AMR / Sensus FlexNet™ AMI
Highlights
- Prevented the loss of more than 5.5 million gallons of water (16.9 acre-feet)
- Saved the District $225,000 in avoided water costs (purchase, treatment, and distribution expenses)
- Identified a wide variety of leaks caused by: broken toilets, malfunctioning appliances, leaking irrigation lines, improperly programmed irrigation clocks, pipe breaks, and more
- Enhanced the level of service to CPMD customers by proactively notifying them of problems and preventing costly property damage.
Case Study: Oro Valley Water Utility, AZ
Service Connections : 1,682 | Population: 4,556 | Meter Reading System: Mobile AMR / Sensus FlexNet™ AMI
Highlights
- Expand their online services
- Enable customers to view their water usage and an estimate of their bill anytime during the billing cycle
- Send proactive customer alerts when leaks or other issues are detected
- Enable the water conservation team to perform their daily tasks more efficiently and drive better conservation results.
